Frequently Asked Questions
Everything you need to know about shopping the latest Netflix gear.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the United States. International shipping times vary by destination but generally range from 10-21 business days.
What is your return policy?
We accept returns for most items in their original, unworn condition within 30 days of delivery. Please note that certain limited-edition collectibles and final sale items may not be eligible for return.
Will you restock items that are sold out?
Many of our items are limited-edition drops and may not be restocked. We recommend signing up for email notifications on the product page to be alerted if your favorite item becomes available again.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the items in your cart.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.