Returns & Exchanges
At Netflix Shop, we want you to love your fan gear as much as your favorite shows, which is why we offer a 30-day return window for most items in original condition. If your purchase isn't a perfect fit, our streamlined process makes it easy to send items back and find your next obsession.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the portal process to ensure your package is tracked correctly.
Pack Your Items
Place the items in their original packaging, including all tags and inserts, and securely attach the return shipping label to the outside of the box.
Drop Off and Track
Take your package to the designated carrier location; once we receive and inspect your return, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing